Refund policy


At CiCi Nails, your hygiene, health, and safety are our highest priorities. 

As press-on nails are personal-use products, accepting used or previously handled products may result in hygiene, health, or safety issues. For this reason, returns or exchanges due to change of mind or incorrect sizing are not available.

We kindly advise that you take a moment to carefully review your selected style, design, colour, and size before placing an order. Your understanding and support are truly appreciated. We are committed to maintaining the highest standards of hygiene and safety for every CiCi Nails customer.


SECTION 1 - CHANGE-OF-MIND RETURNS & EXCHANGES

For hygiene, health, and safety reasons, returns or exchanges are not available for the following reasons:

  • Change of mind

  • Incorrect nail size selected

  • Incorrect colour, style, design, or product selected

  • Products that are no longer wanted

  • Products that have been opened, used, worn, tested, or handled

  • Products where original packaging, hygiene seals, or protective packaging have been opened, removed, or damaged

  • Incorrect delivery or shipping information provided by the customer

  • Failure to review product descriptions, measurements, sizing information, or other product details before placing an order

We kindly recommend reviewing our product descriptions, size guide, and other available information before completing your order.


SECTION 2 - FAUTY, DAMAGED, OR INCORRECT ITEMS

While we take great care when preparing and checking every order, we understand that issues can occasionally occur.

If you receive an item that is:

  • Faulty or defectiv

  • Damaged during delivery

  • Significantly different from the product description

  • Incorrectly supplied by us

please contact us as soon as possible after receiving your order.

To help us assess the issue, we may request your order details, photographs, videos, or other reasonable information.

If we determine that the product is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws, we will provide an appropriate remedy in accordance with those laws. Depending on the circumstances, this may include a replacement, repair, refund, or another applicable remedy.


SECTION 3 - HYGIENE & SAFETY

Our products are personal-use items, and maintaining appropriate hygiene and safety standards is extremely important to us.

For hygiene, health, and safety reasons, we cannot accept products that have been opened, used, worn, handled, or removed from their original sealed or protective packaging for return or exchange, except where a return or other remedy is required by applicable law.

This restriction helps us protect the health and safety of all CiCi Nails customers.


SECTION 4 - INCORRECT ORDERS

Please carefully check your order before completing checkout.

If you accidentally select the wrong size, colour, design, quantity, or product, we may not be able to make changes or cancel the order once it has been processed.

If you notice an error, please contact us as soon as possible, we will do our best to assist.


SECTION 5 - DAMAGED OR IMCORRECT DELIVERIES

Please inspect your order as soon as it arrives.

If your package appears damaged or you believe you have received an incorrect item, please contact us promptly and provide:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photographs of the product and packaging, where applicable

  • Any additional information reasonably requested by our customer service team

Where possible, please retain the product and its original packaging until we have assessed the issue, unless keeping the item would create a health or safety concern.


SECTION 6 - HOW TO REPORT AN ISSUE

If you believe you have received a faulty, damaged, or incorrect product, please contact us using the contact details provided on our website.

Please include:

  • Your full name

  • Order number

  • Date of purchase

  • Product name

  • Description of the issue

  • Photos or videos, where relevant

Our team will review your request and advise you of the next steps.


SECTION 7 - RETURNS AUTHORISATION

Please do not send any product back to us without contacting us first and receiving return instructions from our customer service team. Unauthorised returns may not be accepted or processed.

Where a return is approved due to a faulty, damaged, or incorrectly supplied product, or where a return is otherwise required under applicable law, we will provide you with the appropriate return instructions.


SECTIO 8 - REFUNDS

Where a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise required by law or agreed with you.

Please allow reasonable processing time for the refund to appear in your account, as processing times may vary depending on your payment provider or financial institution.


SECTION 9 - SHIPPING COSTS

Where a return or other remedy is required due to our error, a faulty or damaged product, an incorrectly supplied item, or another circumstance covered by applicable consumer protection laws, shipping costs will be handled in accordance with the applicable law and the circumstances of the claim.

For change-of-mind requests that we are not legally required to accept, we do not provide a return or exchange service.


SECTION 10 - SALE & PROMOTIONAL ITEMS

Sale, clearance, promotional, and discounted products are subject to the same Returns & Exchanges Policy unless otherwise stated.

Purchasing an item on sale or during a promotion does not affect any consumer rights that cannot legally be excluded.


SECTION 11 - YOUR CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified under applicable consumer protection laws.

If you are located in Australia, your purchase may be protected by the Australian Consumer Law (ACL). Where the ACL or other applicable law provides you with a right to a remedy, those rights apply regardless of this policy.


SECTION 12 - CHANGES TO THIS POLICY

We may update this Returns & Exchanges Policy from time to time to reflect changes to our products, business practices, or legal requirements.

The policy applicable to your purchase will generally be the version published on our website at the time your order was placed, subject to any rights or obligations imposed by applicable law.


SECTION 13 - CONTACT US

If you have any questions regarding this Returns & Exchanges Policy or believe you have received a faulty, damaged, or incorrect product, please contact our customer service team using the contact details provided on our website.